Our free return policy lasts 30 days. You can return products for any reason for up to 30 days after purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Gift cards
- Custom or personalised orders
- Sleeping Bag
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Frobenstraat 5 3045 RD Rotterdam, The Netherlands.
To return your product, you should mail your product to:
The shipping costs of the returned product will be paid for by the consumer. Depending on where you live, the time it may take for your exchanged product to reach you may vary.