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Guarantee & Complaints

It can always happen that something does not go entirely as planned. We can make a mistake during shipping, the customer can make a mistake when ordering. Trimita stands for customer satisfaction, so we will always look for a solution that makes everyone happy.

Tell us first!

We recommend that you first report any complaints to us. This can be done easily by sending an email to, sending a Whatsapp message or calling us.

Stichting Webwinkelkeur

If you are unable to reach a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via

ODR platform of the European Commission

As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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Carbon-neutral shipping on all orders
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