Customer care
Guarantee & Complaints
Contact us about a problem
If something is wrong with your order or product, email us with your order number and a description of the problem. Photos can help when an item is damaged.
info@trimita.store · Contact details
Independent mediation
If we cannot resolve the complaint together, you can consult the WebwinkelKeur mediation procedure. This procedure is for consumers who purchased online; business purchases are excluded.
Read the WebwinkelKeur procedure
European consumer information
The European Commission’s ODR platform has closed and no longer accepts complaints. The Commission provides information about other consumer dispute resolution options.