Frequently asked questions
Practical answers to help you choose your textiles, place an order and care for your purchase. For delivery costs and conditions, select your destination and follow the country information on our shipping page.
Choosing and caring for textiles
What can I find at Trimita?
Our collection includes hammam towels, bathrobes, kimonos, throws, blankets and other home textiles. Materials and sizes vary by product; check the item’s description and label before ordering.
What is a hammam towel?
A hammam towel, also called a peshtemal, is a flat-woven towel used for the bath, beach, spa or travel. Choose the dimensions and material that suit your use.
Are all products made from the same certified material?
No. Composition and certification are product-specific. An OEKO-TEX® label concerns testing for harmful substances within its stated scope; it is not a blanket organic, environmental or labour certification for the whole collection. Materials and product labels.
How should I wash my towel or bathrobe?
Follow the care label for your exact item. Our towel care guide provides general advice; it does not replace product-specific washing and drying instructions. Towel care guide.
Ordering and delivery
Can I request personalisation?
Contact us before ordering to discuss embroidery, the product, quantities and timing. We confirm feasibility, price and delivery details for your request.
Where do you deliver, and what does shipping cost?
We deliver to destinations available in the country selector. Charges, free-shipping thresholds and estimated transit times depend on the destination. Preparation time is separate from transit after dispatch. Shipping and delivery.
Which payment methods can I use?
Checkout shows the payment methods available for your country, currency and device. Choose your delivery country before completing your order.
Returns and help
How do I return my order?
Notify us within 14 days after delivery if you wish to withdraw, then send the goods back within 14 days of that notification. Standard withdrawal return postage is at your expense. Conditions and exceptions, including personalised goods, are in our return policy. Read the return policy.
What if an item is damaged or incorrect?
Contact us with your order number and a description of the issue. Photos can help us assess the problem. Follow our complaints guidance so we can agree the next steps. Contact Trimita.
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